For Cove Assist, the Microsoft 365 licence is provided by a trusted third-party partner and invoiced directly to you. We handle the management, administration, and IT support aspects of Microsoft 365. The total advertised price (available under the "Pricing" section at the top of the page) includes both the licence cost (billed by the partner) and our support services (billed by us). This ensures transparent billing with no hidden fees.

Disputes or changes related to the licence must be resolved with the third-party partner, and their terms are provided upon subscription. See the "Terms" section at the top of the page for more details.

Our contracts offer flexibility based on your needs:

• Pay As You Go - No minimum service period; terminate with one month's written notice.
• 1-Year or 2-Year Plans - Minimum service period as specified; early termination requires 30 days' notice and payment of early termination charges, including the remaining balance of charges for the period and any third-party licence costs (e.g., Microsoft 365) committed on your behalf.
• General Termination - You can terminate immediately for our material breach (unremedied within 30 days) or our insolvency. We can terminate for your breach, non-payment, or other specified reasons. Upon termination, we cease services and delete your data.

Early termination charges reflect genuine losses, such as third-party commitments. For full details, see the "Terms" section at the top of the page.

Yes, our Cove JIRA service provides fully managed JIRA setup, administration, and support. This includes initial configuration (with a one-time setup fee), custom workflows and optimisation, user management and permissions, integrations with tools like Confluence, Slack, or Microsoft Teams, performance maintenance, and upgrades.

It's a cost-effective alternative to an in-house JIRA administrator, with support packages ranging from Basic (limited hours) to Dedicated (full business hours cover). For pricing and package details, see the "Pricing" section at the top of the page or contact us via the "Contact Us" section.

We prioritise security and compliance through robust governance, risk management, and best practices to help businesses achieve standards like PCI DSS and ISO 27001. Our services include basic security features (included with Cove Assist), advanced endpoint security options, and enterprise-level managed detection and response (MDR) with real-time threat detection.

We also offer compliance consulting as part of Cove Adapt. All data handling complies with Gibraltar GDPR and UK GDPR—see the "Privacy" section at the top of the page for details.

Maintaining an in-house IT team can be significantly more expensive, involving salaries, recruitment, and operational overheads. Cove Assist provides fully managed IT services—including cloud-hosted environments, security, infrastructure, service operations, 24/7 support options, and Microsoft 365 administration—at a predictable fixed cost, often saving businesses over 80% while delivering enterprise-grade expertise, scalability, and efficiency.

For a custom comparison, see the "Pricing" section at the top of the page or contact us via the "Contact Us" section.

Our services are ideal for startups, growing businesses, and established enterprises seeking cost-effective, scalable IT solutions. Cove StartUp suits new ventures needing a quick professional setup; Cove Assist is perfect for businesses wanting managed IT without an internal team; Cove JIRA benefits teams requiring efficient project management tools; and Cove Adapt addresses complex needs like migrations or custom development.

With over 20 years of experience in IT operations, cloud, security, and more, we disrupt traditional models by offering transparent support accessible to all sizes—see the "Our Expertise" section at the top of the page for more.

No, Consultancy Cove operates with transparent, fixed pricing and no hidden fees. All costs, including setup, monthly charges, and add-ons, are clearly outlined in your Order, Pricing Schedule, and contracts. Any changes (e.g., due to third-party licence increases) come with notice and termination options. For details, see the "Terms" section at the top of the page.